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Refund and Returns Policy

Cancellation and Return/Exchange Policy information specifically for online ordering of products from the The Optik Studio Online platform at www.theoptikstudio.co.za.

Cancellation Policy

If you have placed an order that you wish to change or cancel, please contact the The Optik Studio Online Customer Service immediately at 010 006 667 (8am-5pm Mon-Fri) or send an email toinfo@theoptikstudio.co.za. If you wish to cancel your order and it has not yet been processed, you will receive a full refund for the value of the amount paid.

Return/Exchange Policy

Please call The Optik Studio Online Customer Care on The Optik Studio, or send an email to info@theoptikstudio.co.za, to arrange any returns.

Purchase Orders

  1. Exchanges can be done at your nearest The Optik Studio Store, although it is advised that you go to the store that you transacted with online.
  2. First time returns are free of shipping charges thereafter additional shipping charges will apply.
  3. Should it be necessary to return defective goods, please take note of the following:
  4. such goods must be returned with all original packaging materials;
  5. before returning an item, please notify us by emailing us at info@theoptikstudio.co.za;
  6. returns must be sent by a traceable carrier to The Optik Studio Returns with address: Shop 7, 15 Lakefield Avenue, Benoni

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